Building trust

• Trust begets trust
• Be humble and respect the other
• Vulnerability disarms
• Apologise for poor results; take responsibility, even if you weren't involved in the delivery of the poor results; promise better; deliver
• Keep delivering, regularly, predictably
• Deliver daily on your personal commitments; deliver daily or weekly on team commitments
• Demonstrate competence; rehearse and practice for perfect delivery
• Be transparent
• Encourage learning from failure
• Get rid of command and control
• Build up a reputation
• Define clear values and principles; let them guide decision making

posted by Simon Baker @ permalink
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